Privacy Policy

Last Updated: January 2025

Look, privacy policies are usually 10,000 words of legal mumbo-jumbo. This one isn't. Here's exactly what we do with your information - no hidden clauses, no corporate speak.

What Information We Collect

When you reach out for a consultation or use our services, we collect:

  • Contact details: Name, email, phone number, company name
  • Business information: Your gaming project details, target markets, current licensing status
  • Technical data: IP address, browser type, pages visited (standard web analytics)
  • Communication records: Emails, call notes, document exchanges during our work together

We don't collect anything we don't need. Period.

How We Use Your Data

Your information serves exactly three purposes:

  1. Providing our services: License applications, compliance consulting, operational setup
  2. Communication: Updates on your project, regulatory changes affecting your business
  3. Legal compliance: Record-keeping requirements for financial services providers (yes, we're regulated too)

We will never sell your data to third parties. Ever. Our business model doesn't depend on it, and frankly, that would be sleazy.

Who Sees Your Information

Your data stays locked down tight. Access is limited to:

  • Our team: Only staff directly working on your project
  • Regulatory bodies: When submitting license applications on your behalf (obviously)
  • Legal/financial partners: Vetted third parties helping with specific jurisdictional requirements (law firms, accounting firms with NDAs in place)
  • Service providers: Email hosting, secure document storage (all GDPR-compliant)

Data Security

We handle sensitive business information daily. Security isn't optional:

  • 256-bit SSL encryption for all data transmission
  • Encrypted cloud storage with multi-factor authentication
  • Regular security audits and penetration testing
  • Staff trained in data protection protocols

Could we get hacked despite all this? Technically possible. Has it happened in our 12 years of operation? No. Do we have incident response protocols ready anyway? Absolutely.

Your Rights

Under GDPR and similar regulations, you can:

  • Request a copy of all data we hold about you
  • Correct inaccurate information
  • Delete your data (subject to legal retention requirements)
  • Object to certain types of processing
  • Port your data to another service provider

Just email [email protected] with your request. We respond within 72 hours.

Cookies and Tracking

We use basic analytics cookies (Google Analytics) to understand which content is helpful and where visitors get stuck. No invasive tracking, no ad retargeting across the web.

You can disable cookies in your browser. The site will still work fine - you just won't be counted in our traffic stats.

Data Retention

We keep your information for:

  • Active projects: Duration of engagement plus 7 years (financial services compliance requirement)
  • Consultation inquiries: 24 months, then deleted if no engagement
  • Marketing contacts: Until you unsubscribe

Changes to This Policy

If we update this policy, we'll email active clients directly and post the new version here with an updated date. Material changes require your consent before taking effect.

Questions?

Seriously, ask. Privacy shouldn't be confusing.

Email: [email protected]
Phone: +356 2778 1234 (Malta office, business hours CET)

We're real people who answer real questions. No chatbots, no ticket systems - just direct access to someone who can actually help.